Ordering Information
How can I place an order?
All orders are to be placed directly through our website at anaturaldifferenceus.com. If you have any issue with placing an order, need assistance setting up an account or are unsure of what products to order, let us help you!
Email us at sales@anaturaldifference.com or call us at (888) 568-3150
I created an account, where do I go from here?
To ensure our products remain exclusive, we have a password protected site to purchase products on.
If you are applying for professional pricing, please allow 24 hours for your license to be approved by our Sales Team.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa.
We do not accept personal checks, money orders, direct bank transfers, cash, or multiple forms of payment.
Will I be charged sales tax on my order?
If you’re shipping your order to North Carolina, state tax is applied to the county in which it is shipped to.
How do I apply a promo code at checkout?
If you are provided a promotional code from A Natural Difference, there will be a box in which you can add your code before your final checkout summary.
What if I see two charges from A Natural Difference?
Since all orders are placed online, you should only be charged one time from A Natural Difference. If you do see two charges pending, please allow 48 – 72 hours to allow your bank to clear the transaction. Most banks will authorize the amount for the purchase before processing the order.
When checking out, please do not go back from the checkout page and hit place order again, this may cause your computer to charge you twice.
What if my order does not let me process because of my billing or shipping address?
Your billing address has to match exactly the address listed on your debit or credit card.
Your shipping address must be the one provided to you from the postal service.
My order won’t go through. What should I do?
If you are having an issue with your order, always email us at sales@anaturaldifference.com or visit our chat on the bottom right hand corner of this page.
I need to change something on my order. How can I do that?
We can’t accept changes to your order once your order is submitted. To ensure our products arrive quickly and efficiently, your order is sent directly to our shipping department to be shipped out in a timely manner.
Where is my order confirmation?
As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, email us at sales@anaturaldifference.com
I need my invoices from the previous year?
All of your invoices will be located on your account for you to download to your computer or print.
The product I want is sold out, can I purchase it and have it shipped at a later date?
We do our best to ensure we have all of our products in stock at all times. If a product is sold out, it can’t be purchased until it is back in stock. We will have a tentative date listed of when we believe our products will be back in stock, make sure to check back when placing your next order. If you need assistance in selecting another product in its place, email us at sales@anaturaldifference.com or call us at (888) 568-3150 so we can recommend another one of our 120 products.
Third Party Purchases
A Natural Difference U.S. is an exclusive company. Products can only be purchased directly through A Natural Difference and a spa in which carries A Natural Difference’s products.
A Natural Difference is not responsible for any product purchased through an unverified third party such as eBay, Walmart.com, Amazon, etc. If you are unsure if your place of purchase is verified through A Natural Difference, email us at sales@anaturaldifference.com and we will assist you in any way.
Contact Us
A Natural Difference
4391 Indian Trail Fairview Rd
Indian Trail, NC 28079
Phone: (888) 568-3150
Email: sales@anaturaldifference.com
