Refund policy

Returns Policy

I bought a product and want to return it?

All returns must be reported within 30 days of receiving shipment. If product has been unopened and unused, it will be considered for return. Shipping costs for return are to be paid for by the customer.

ALL RETURNS must fill out our return form. Once your return is approved, you will receive a number to place on your shipment.

After your package is inspected by our shipping department and is received unbroken and unused, you will receive a credit or replacement product (your choice).

Where do I ship my return?

After you have filled out your return form and you have been given a return code for your shipment, please mail your order to:

A Natural Difference
Attn: Shipping Department
4391 Indian Trail Fairview Rd
Indian Trail, NC 28079

My order doesn’t look right?

We are here to help! If your order arrived damaged or there was an error in shipping, please email us at sales@anaturaldifference.com or call us at (888) 568-3150.

Can I return my product that I bought at a local spa or doctor’s office?

All returns must be made to the place of purchase.